LeadInq

Business and availability

Core operating configuration for Charlotte.

Business nameIndustry profileClassifies this organization and guides future defaults. Changing it does not overwrite saved services, templates, or emergency text.Primary location nameTimezoneQuiet hours startQuiet hours endService ZIP codesSeparate ZIP codes with commas. Requests outside this consolidated service area are paused for staff review.

Services offered

Active services are used by automated intake to qualify customer requests. At least one service is required.

Weekly operating hours

These hours are saved for office availability configuration. Quiet hours continue to control automated message timing.

MondayMonday opensMonday closes

TuesdayTuesday opensTuesday closes

WednesdayWednesday opensWednesday closes

ThursdayThursday opensThursday closes

FridayFriday opensFriday closes

SaturdaySaturday opensSaturday closes

SundaySunday opensSunday closes

After-hours behaviorSafety escalations and customer opt-outs always override this selection. On-call notification is simulated until a live provider is configured.After-hours response

On-call escalation

Contacts are attempted in this order. Demo organizations record a simulated attempt; no SMS or email is sent externally.

Current on-call contact: Not configured

Rotation behaviorManual remains the safe default. Automatic rotation moves the active contact through the ordered list without changing lead ownership.Rotation interval (days)Rotation start dateChangeover occurs at the start of this organization’s local day.Temporary overrideNewly added contacts become available here after saving once.Override ends

Acknowledgment timeout (minutes)A delivery receipt is not a human acknowledgment. Staff must explicitly acknowledge the alert or take over the lead.

Urgent leads will show “configuration required” until at least one on-call contact is saved.

Automation controls

Safety stops and customer opt-outs always override these organization preferences.

AI intake assistantCollect approved intake fields and create a staff summary.

Manual appointment approvalKeep requests pending until office staff approve them.

No-response follow-upsSchedule cancelable reminders outside quiet hours. Turning this off cancels pending reminders.

Emergency language

This exact organization-approved text is shown when a dangerous situation is detected.

Message templates

Customer content is never inserted into privileged AI instructions.

Missed-call response