Operator workspace
Lead inbox
Every open conversation, ordered by what needs attention.
CustomerService / sourceUrgencyStatusAppointmentAssigned
TRTaylor ReedAfter hoursWhat appointment day or time window works best for you?
No cooling
Website · 2d ago
None
Not collected
Unassigned
Office team
JBJordan BellThe system stopped cooling this morning.
AC repair
Missed call · 4d ago
None
Not collected
Unassigned
Office team
DLDevon LeePlease have a person call me.
Human request
Missed call · 4d ago
None
Not collected
Nina Patel
Office team
SWSam WilsonA spring tune-up for two systems.
Maintenance
Website · 4d ago
None
Not collected
Unassigned
Office team
MCMaya ChenTomorrow at 9 works perfectly.
AC repair
Website · 4d ago
Confirmed
Jul 30, 1:00 PM
Unassigned
Office team
CMCasey MorganAutomated response sent — no reply yet.
Unknown
Missed call · 4d ago
None
Not collected
Unassigned
Office team
ERElena RiveraThere is a gas smell near the furnace.
Gas concern
Simulator · 4d ago
None
Not collected
Nina Patel
Office team